The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

This unit of competency could be assessed by demonstrating product and service knowledge by providing advice to clients on swimming pool and spa products and services.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person should demonstrate the ability to:

apply product and service knowledge to advise clients on swimming pool and spa products and services

use questioning, listening and observation skills to determine client requirements

apply enterprise policies and procedures in regard to advising client on swimming pool and spa products and services

apply industry codes of practice, relevant legislation and statutory requirements in regard to advising client on swimming pool and spa products and services.

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an off-site context and is to comply with relevant regulatory and Australian Standards’ requirements.

Resource implications for assessment include:

relevant codes, standards and government regulations

a technical reference library with current publications on swimming pool and spa products and services.

Method of assessment

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the CPP07 Property Services Training Package

include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments.

This unit could be assessed on its own or in combination with other units relevant to the job function.

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Assessment processes and techniques should, as far as is practical, take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

Required skills

communication skills to interact in an ethical manner with clients from diverse social, economic and cultural backgrounds

decision-making and problem-solving skills to match client requirements with appropriate swimming pool and spa products and services

literacy skills to read and interpret product reviews, trade publications, and supplier information related to swimming pool products and services

numeracy skills to perform calculations and interpret graphical information required to compare price and technical features of swimming pool and spa products and services

research skills to identify and locate written and online product information about swimming pools and spas

technology skills to explain and demonstrate to clients the operation of swimming pool and spa products

Required knowledge

commonwealth, state or territory, and local government legislation and regulations impacting on the sale of swimming pool and spa products and services related to:

consumer protection

dangerous goods

environment protection

health

waste disposal

work health and safety

customer service principles

enterprise policies and procedures in regard to:

dealing with client complaints

developing product and service knowledge

obtaining and analysing client feedback

recommending products and services

enterprise swimming pool and spa product and service range, features and benefits:

swimming pool and spa maintenance, service and repair

swimming pool and spa accessories

swimming pool and spa chemicals

swimming pool and spa components

technical advice on swimming pools or spas

technical advice on water hydraulics

components, spare parts and consumable items for swimming pool and spa systems:

automation

lighting

heating

circulation and filtration

chlorination

cleaning and vacuuming

spas

spa equipment

swimming pool and spa toys

water testing

water testing kits

principles of water hydraulics

swimming pool and spa chemical safety

sources of product and services knowledge

terminology and technical terms for describing the use of swimming pool and spa products and services

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Swimming pool and spa products and services include:

swimming pool and spa maintenance, service and repair

swimming pool and spa accessories

swimming pool or spa chemicals

swimming pool and spa components

technical advice on swimming pool or spa components, spare parts and consumable items for swimming pool and spa systems:

automation

chlorination

circulation and filtration

cleaning and vacuuming

heating

lighting

spas

spa equipment

swimming pool and spa toys

water testing

water testing kits.

Sources of product and service knowledge include:

conferences

conventions

consumer evaluations

client feedback

drawings

enterprise-based training

government agencies

industry associations

industry publications

internet

manufacturer and supplier websites

marketing studies

product and service reviews

product and service trials

supplier documentation

swimming pool and spa builders

swimming pool and spa technicians

supplier representatives

technical reviews

trade publications

tradespeople.

Swimming pool and spa product and service knowledge includes:

after-sales service and support

availability

benefits

brand options

common faults and troubleshooting

comparative products and services

consumer reports

construction process

consumables

country of manufacture

demonstration of products

energy use

environment protection

features

feedback received by users

handling and storage requirements

installation and set up

legislative and regulatory requirements

manufacturer requirements

operation

potential hazards

price

product codes

quality certification

repair

risks

safe handling, transport, disposal and storage requirements

safety features

safety requirements

servicing requirements

spare parts

suppliers

technical data:

capacity

dimensions

rate

material

metric or imperial units

pressure

velocity

volume

weight

time-saving features

trends and positions of products and services

use-by dates

warranties.

Staff includes:

full-time, part-time or casual

people from a range of cultural, social and ethnic backgrounds

people with a range of responsibilities and job descriptions

people with varying degrees of language and literacy

sales staff

technical staff

trainees

under contract.

Pricing structure includes:

bulk purchase

discounts

loyalty programs

mark-downs

pricing procedures, including GST requirements

sales reductions

service contracts.

Client requirements include:

accreditation

after-sales service

availability

certification

ease of use

energy use

environmental impact

place of manufacture

price

quality

reliability

safety

skills or qualifications of service provider

technical information

warranties

waste generation and disposal.

Client questions and enquiries include:

after-sales service

availability

benefits

comparative products and services

environment protection

features

limitations

operation

price

problems

quality

safety

technical features

technical support

troubleshooting

use

warranties.

Recommendations may take into account:

availability

client requirements

price

product and service knowledge.